Question : Employee is unable to see an option for Online/Offline web punch in his Mobile app?
Answer : HR needs to verify below two settings in ESS.
1. Allow Web Punch from ESS Setting
2. Allow Mobile Punch Employee Setting
1. Allow Web Punch from ESS Setting : Open ESS with System User login and click on ESS Settings page:
On next page enable 'Allow Web Punch from Mobile APP' and click on 'Update Settings'.
2. Allow Mobile Punch Employee Setting : You may also need to check whether the employee has given the access to mark attendance using Online/Offline web punch. HR Admin needs to login in ESS portal (with system user access) and check Employee Settings:
Put a check mark for the employees whom you want to give Mobile Punch access. At last Save the settings.